POLICIES and PROCEDURES: Ticket Services and Regulations

Accessibility for People with Disabilities
Seating on the Main Floor is barrier-free with ramping for easy access to Lobby and restrooms. Ample parking is available in the East Lot. For accessible seating, please call 317/940-6444. A wheelchair may be borrowed at the Information Desk. Large print programs and sound enhancement devises are available at the Information Desk.

The following services are available by calling 317/940-9697 or TDD/TTY Service at 317/940-6479 or by email at info@cloweshall.org 10 days prior to the performance:
American Sign Language Interpreters
Audio Description
Braille Programs

Artist/Production Complementary Tickets
All complementary tickets held for artists/production will be held until four (4) hours prior to curtain. At that time all will be released except for four (4) tickets which will be held until one (1) hour prior to curtain. Any tickets requests to be held for purchase will be released at time of load-in unless other arrangements are made.

Butler University
Butler University Community Pre-sales or Discount ticket offers are strongly encouraged. There are over 5,000 individuals employed or enrolled on the Butler University Campus. Special efforts made to communicate with this audience can benefit your organization or event.

Group Sales
Group Sales services are available through the Clowes Memorial Hall Box Office. A 20% per ticket fee is assessed to cover processing and commissions for the Group Sales staff.

On Sale Date
Tickets will go on sale or be distributed (for free events) six (6) weeks prior to the event date unless approved in writing by the Clowes Box Office Manager. We recommend that events be put on sale to the public on Friday or Monday. Saturday on sales is not available.

Ticket Pricing and Production Holds
Ticket pricing and scale must be confirmed in writing ten (10) business days prior to going on sale. At the same time, holds for sound, video, special lighting needs must be provided.

Ticket Distribution
Tickets are available exclusively through Ticketmaster and the Clowes Memorial Hall Box Office. Any special distribution arrangements must be approved in writing by the Clowes Box Office Manager at time of setting ticket pricing.

Ticket Requirement for Charged Events
Tickets are requited for admission to any event where an admission fee is charged. No exceptions.

Ticket Requirement for Free Events
Tickets are required for any event in the Auditorium where the expected attendance is 500 people or more. Ticket information must be received 10 days prior to the on-sale distribution date along with the ticket limit. It is recommended that the limit be 2 or 4 per patron. No phone orders will be accepted by the Clowes Hall Box Office. If the Lessee would like to accommodate out of town patrons or groups by phone, please provide to the Clowes Box Office Manager a contact name, phone number and email address of the person responsible within the presenting organization when providing the required ticket information.